highly developed communication skills to: determine and analyse organisational marketing and client services, using questioning and active listening as required liaise with peers, staff and external service providers, share information, listen and understand use language and concepts appropriate to cultural differences highly developed research skills for: accessing and managing complex information from a wide variety of sources interpreting complex data coordinating multiple tasks across an organisation highly developed literacy skills to read and interpret documentation from a variety of sources and produce high quality reports and organisational guidelines IT skills for accessing and using appropriate software such as word processors, spreadsheets and databases and using internet information management skills for working effectively in a constantly changing environment interpersonal skills to establish rapport with peers, staff and clients highly developed judgement skills for forming recommendations in senior organisational situations organisational and time management skills to sequence tasks, meet timelines and arrange meetings well-developed problem solving skills to identify marketing strategies and client services that have the potential to impact on the practice and to develop options to resolve any issues if they arise self-management skills for complying with ethical, legal and procedural requirements learning skills to maintain knowledge of changes to compliance legislation and best practice management techniques teamwork skills high level project management skills |